Giovanna was fantastic! The booking staff- I rebooked tours (very last minute, while they were still available) that I cancelled because of coming down with Covid. These cancelled tours were easily refilled by others because tours were in high demand. They ended up cancelling my rebooked tours because of not thoroughly reading my emails. Often returning my desperate communications days later. Come on guys! What company doesn't try to help you when you tell them you have to completely rebook a Venice vacation! Kayla and Christian tried very hard to fix the mistake. Bianca was the one who cancelled my rebooked trips without confirming. She wrote the email without reading mine and immediately cancelled them even though she said she wished to confirm! She also should have apologized for her mistake, instead of having her coworkers deal with it! Customer service? I enjoyed my Biennale tour but would hesitate to encourage others to use a firm that is difficult to reach when something goes wrong.
Giovanna was amazing with her knowledge and lovely to speak to. We thoroughly enjoyed our afternoon with her and learned many wonderful things about Venice.
Giovanna, was great at information and pacing the tour. She let us take our time and even stop for a coffee & hot chocolate along the way. Great!